Warranty & Money Back Guarantee

We provide excellent guarantees and warranties in addition to your statutory rights.
This enables us to give you the very best customer service and value for money.

Product Warranty

Hidrex and Idromed machines sold on this website are covered by a 2 year manufacturer-backed guarantee against faulty workmanship.

The warranties on all machines cover the non-consumable items within the iontophoresis kits.
Which means: the core of the kit, e.g. the control panel and power pack, is fully covered.
But items/accessories that are consumable, such as the electrodes, sponge covers and pads, are not covered.
The reason being: these consumables may require replacement from normal wear and tear in order to keep the unit serviceable.

Nothing in this warranty affects your statutory consumer rights.

Money Back Guarantee

All Idromed and Hidrex machines sold on this website are covered by an eight week money-back guarantee.

In the unlikely event you experience little to no change during the treatment, you can return the product to us for a refund.
This peace of mind guarantee allows you to try and see the benefits without risks.
Please contact our support team for advice on treatment – a simple adjustment to treatment plans can make all the difference.

This guarantee is for the full system purchased.
However, for hygiene reasons, any additional accessories purchased are non-refundable.

Please look after your equipment.
Goods returned under our money back offer must be in original condition.

We reserve the right to refuse damaged goods or charge for repairs and replacements to damaged parts.
Return postage costs are handled by the buyer and non-refundable.
Please contact us to start & authorise the return process.

This offer is in addition to your statutory rights and those under the Consumer Protection Act,
which gives all EU customers the right to cancel and return unwanted items,
that are in saleable condition within seven days of receipt.